RETURNS & EXCHANGES
WE HOPE YOU LOVE YOUR PIECES FROM H.L.LANG. IF, FOR WHATEVER REASON, YOU'D LIKE TO RETURN OR EXCHANGE YOUR ITEMS, WE ARE HERE TO HELP. ITEMS CAN BE RETURNED WITHIN 30 DAYS OF DELIVERY FOR AN EXCHANGE OR REFUND.
TO START THE RETURN PROCESS, PLEASE CONTACT US VIA EMAIL.
CONTACT US HERE
MORE INFORMAITON
RETURNING YOUR ITEMS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need copy of email receipt/order confirmation.
If your return is accepted we will inform you on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hannah@hllang.co.uk.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.